The study extensively uses both secondary and primary research methodologies. More than 180 industry experts from different phases of the value chain (supply side, demand side, resellers/distributors, and independent consultants) were interviewed to gain key insights about the market and validate the research findings. Secondary sources referred for the research study include company websites, annual reports, paid database tools, investor presentations, webinars, blogs, news/journals, whitepapers, survey papers, associations, and government websites. All the collected data and insights were then processed using our proprietary data mining software that executes various algorithms to make projections for the forecasted period.

 1         Executive Summary

 2         Market Introduction

 2.1      Definition

 2.2      Architecture

 2.3      Scope of the Study

 2.4      Related Stakeholders

 3         Research Methodology

 3.1      Introduction

 3.2      Primary Research

 3.2.1   Key Insights

 3.2.2   Breakdown of Primary Interviews

 3.3      Secondary Research

 3.3.1   Important Sources

 3.4      Market Size Estimation Approaches

 3.4.1   Top-Down Approach

 3.4.2   Bottom-Up Approach

 3.4.3   Data Triangulation

 3.5      List of Assumptions

 4         Market Dynamics

 4.1      Introduction

 4.2      Drivers

 4.2.1   Increasing demand for UCaaS by SMEs and large organizations

 4.2.2   Growing trends of BYOD

 4.3      Restraints

 4.3.1   Concerns over cloud-based deployment security

 4.4      Opportunities

 4.4.1   Increasing trend of work from home

 4.4.2   Potential opportunities in developing countries

 4.5      Challenges

 4.5.1   Low readiness towards moving to UCaaS

 4.6      Porter's Five Forces Model Analysis

 4.7      Value Chain Analysis

 4.8      Regulatory Landscape

 5         Global Unified Communication as a Service Market, By Component

 5.1      Introduction

 5.2      Telephony

 5.3      Unified Messaging

 5.4      Conferencing

 5.5      Collaboration Platforms and Applications

 6         Global Unified Communication as a Service Market, By Organization Size

 6.1      Introduction

 6.2      SMEs

 6.3      Large Enterprises

 7         Global Unified Communication as a Service Market, By Vertical

 7.1      Introduction

 7.2      BFSI

 7.3      Telecom and IT

 7.4      Consumer Goods and Retail

 7.5      Healthcare

 7.6      Public Sector and Utilities

 7.7      Logistics and Transportation

 7.8      Travel and Hospitality

 7.9      Others

 8         Global Unified Communication as a Service Market, By Region

 8.1      Introduction

 8.2      North America

 8.2.1   US

 8.2.2   Canada

 8.2.3   Mexico

 8.3      Europe

 8.3.1   Germany

 8.3.2   UK

 8.3.3   France

 8.3.4   Italy

 8.3.5   Spain

 8.3.6   Rest of Europe

 8.4      Asia-Pacific

 8.4.1   China

 8.4.2   India

 8.4.3   Japan

 8.4.4   South Korea

 8.4.5   Rest of Asia-Pacific

 8.5      Middle East and Africa

 8.6      South America

 9         Competitive Landscape

 9.1      Introduction

 9.2      Vendor Evaluation Criteria

 9.3      Vendor Share Analysis, 2019

 9.4      Recent Developments, 2017-2020

 9.4.1   New Product Launches

 9.4.2   Partnerships

 9.4.3   Mergers or Acquisitions

 9.4.4   Business Expansions

 10       Company Profiles

(This section covers the Business Overview, Financial Overview, Product and Service Offerings, Recent Developments, SWOT Analysis, and Key Strategies of the top market vendors. The given sequence does not represent their rankings in the market.)

 10.1    RingCentral

 10.2    Cisco

 10.3    Vonage

 10.4    Fuze, Inc.

 10.5    Microsoft

 10.6    Google

 10.7    Verizon

 10.8    BT, Orange S.A.

 10.9    LogMeIn

 10.10 Mitel

 10.11 DialPad

 10.12 StarBlue

 10.13 Windstream

 10.14 Alcatel-Lucent Enterprise

 10.15 Intrado Corporation

 10.16 NTT Communications Corporation

 10.17 Masergy

 10.18 Renovation Systems

 11       Appendix

 11.1    Discussion Guide

 11.2    Customization Options

 11.3    Related Reports

List of Tables

Table 1            Global Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 2            Global Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 3            Global Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 4            Global Unified Communication as a Service Market, By Region, 2016-2025 (USD Million)

Table 5            North America Unified Communication as a Service Market, By Country, 2016-2025 (USD Million)

Table 6            North America Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 7            North America Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 8            North America Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 9            US Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 10          US Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 11          US Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 12          Canada Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 13          Canada Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 14          Canada Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 15          Mexico Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 16          Mexico Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 17          Mexico Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 18          Europe Unified Communication as a Service Market, By Country, 2016-2025 (USD Million)

Table 19          Europe Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 20          Europe Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 21          Europe Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 22          Germany Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 23          Germany Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 24          Germany Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 25          UK Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 26          UK Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 27          UK Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 28          France Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 29          France Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 30          France Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 31          Italy Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 32          Italy Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 33          Italy Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 34          Spain Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 35          Spain Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 36          Spain Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 37          Rest of Europe Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 38          Rest of Europe Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 39          Rest of Europe Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 40          Asia-Pacific Unified Communication as a Service Market, By Country, 2016-2025 (USD Million)

Table 41          Asia-Pacific Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 42          Asia-Pacific Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 43          Asia-Pacific Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 44          China Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 45          China Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 46          China Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 47          India Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 48          India Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 49          India Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 50          Japan Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 51          Japan Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 52          Japan Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 53          South Korea Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 54          South Korea Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 55          South Korea Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 56          Rest of Asia-Pacific Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 57          Rest of Asia-Pacific Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 58          Rest of Asia-Pacific Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 59          Middle East and Africa Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 60          Middle East and Africa Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 61          Middle East and Africa Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

Table 62          South America Unified Communication as a Service Market, By Component, 2016-2025 (USD Million)

Table 63          South America Unified Communication as a Service Market, By Organization Size, 2016-2025 (USD Million)

Table 64          South America Unified Communication as a Service Market, By Vertical, 2016-2025 (USD Million)

List of Figures

Figure 1           Global Unified Communication as a Service Market: Market Segmentation

Figure 2           Global Unified Communication as a Service Market: Research Methodology

Figure 3           Breakdown of Primary Interviews

Figure 4           Top Down Approach

Figure 5           Bottom Up Approach

Figure 6           Data Triangulation

Figure 7           Global Unified Communication as a Service Market: Drivers, Restraints, Opportunities, and Challenges

Figure 8           Global Unified Communication as a Service Market: Porter's Five Forces Model Analysis

Figure 9           Global Unified Communication as a Service Market: Value Chain Analysis

Figure 10         Global Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 11         Global Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 12         Global Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 13         Global Unified Communication as a Service Market Share Analysis, By Region, 2020 and 2025

Figure 14         North America Unified Communication as a Service Market Share Analysis, By Country, 2020 and 2025

Figure 15         North America Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 16         North America Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 17         North America Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 18         Europe Unified Communication as a Service Market Share Analysis, By Country, 2020 and 2025

Figure 19         Europe Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 20         Europe Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 21         Europe Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 22         Asia-Pacific Unified Communication as a Service Market Share Analysis, By Country, 2020 and 2025

Figure 23         Asia-Pacific Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 24         Asia-Pacific Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 25         Asia-Pacific Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 26         Middle East and Africa Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 27         Middle East and Africa Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 28         Middle East and Africa Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 29         South America Unified Communication as a Service Market Share Analysis, By Component, 2020 and 2025

Figure 30         South America Unified Communication as a Service Market Share Analysis, By Organization Size, 2020 and 2025

Figure 31         South America Unified Communication as a Service Market Share Analysis, By Vertical, 2020 and 2025

Figure 32         Global Unified Communication as a Service Market: Competitive Benchmarking

Figure 33         Global Unified Communication as a Service Market: Vendor Share Analysis, 2019